Tech Support Channels
A One–Hour Response Time Guarantee
All your help requests will be responded to in maximum 60 minutes after the trouble ticket or e–mail is received. If your case calls for further assistance from a sysadmin, we’ll forward the trouble ticket or the email to the person on duty, without delay then leave a comment to notify you that more time will be required for arriving at the optimal solution. If you make use of our Admin Services package, all of the server administration tasks included there will be executed whenever you choose.
A Top–Quality Client Support Service
- We will be available to you 24x7 to answer any questions that you may have related to our Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. In case you also require support handling server administration tasks, examine our Admin Services package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures.
A User–Friendly Help Area
Our Site Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its functionalities is a rather convenient integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the educational articles also video versions which show all the tasks that you can carry out in a highly illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Site Control Panel.